TERMS AND CONDITIONS
Standard production time is approximately ten (10) working days for screen printing and approximately fifteen (15) working days for embroidery and promotional items. Production time begins the day after receipt of all approvals. Seasonal fluctuations and complexity of order may affect production time. We consider an order "production ready" when we receive the following:
- Order Acknowledgment Approval
- Pre-Payment Deposit
- Artwork Approval
Orders may be picked up at our shop location during normal business hours, Monday through Friday from 8 a.m. – 4:30 p.m., or other arrangements may be made with us upon special request. Out of town clients will be billed for freight charges at current rates to requested address.
All non-credit card orders require at least a 50% deposit at time of order with balance due upon completion. All credit card orders (Visa & MasterCard) require prepayment in full. Any check returned for insufficient funds will be charged $25.00.
Cancellations must be submitted in writing. Teamwork Graphics, Inc. shall be entitled to full reimbursement for any costs already incurred, including order cancellation fee of $20.00 in addition to artwork charges and/or restocking fees for returned merchandise.
CLAIMS AND RETURNS
All items are carefully inspected and counted before and after printing. To prevent any claims of shortage, we encourage you to inspect and count your order before leaving the shop. Otherwise, you have within 24 hours after receipt of order, and before distribution, to make any claim of shortage.
ACCEPTABLE SUPPLIED ARTWORK FORMATS:
Please leave all artwork in layers, outline or rasterize your fonts, and use desired Pantone colors. Submit your art files sized to your intended print size.* Accepted artwork file formats:
- Adobe illustrator – .ai
- Encapsulated post script – .eps
- Portable document format – .pdf (only if vector file saved as a .PDF)
- Adobe Photoshop – .psd 300 dpi+ at final print size and LEAVE it in LAYERS!
*Files that don't meet specifications are subject to artwork charges after we review. Additional charges may apply for an exact Pantone color match when printing.
COMPUTER OR HAND ILLUSTRATIONS designed by Teamwork Graphics, Inc. will be invoiced at $40.00 per hour including scheduled time with our graphic artist.
A virtual design proof will be e-mailed for each new order at no charge. If a revised proof is desired, customer is given one revision at no charge; each additional revision will be billed as an artwork charge at $10.00 per revision. Extra charges may incur if an approved design is then recalled for further editing.
It is the customer's responsibility to be sure the information contained within the proof is correct such as size of design, ink color, content, placement and spelling. Please understand: Teamwork Graphics, Inc. is not liable if an error undiscovered during proofing is found after the order is processed.
Still have more questions about your artwork? Or do you need a logo designed? Yes, we do that too! Don't hesitate to ask us.
Call, email or stop in our location!
AGREEMENT OF TERMS
By placing an order with Teamwork Graphics, Inc. you agree to the said terms and conditions. Thank You!